Privacy policy

At 36 Cycling we handle your personal data with care. This privacy policy explains what data we collect, why we do so, who we share it with, how long we keep it and what rights you have. We comply with the General Data Protection Regulation (GDPR).

Who are we?

36 Cycling BV is the controller responsible for processing your personal data as described in this privacy policy.

36 Cycling BV
Westbaan 286
2841 MC Moordrecht
The Netherlands
Chamber of Commerce (KvK) number: 55679455
Email: info@36cycling.com
Phone: +31 (0)182 – 232 008

What data do we process and why?

Orders in our online shop

When you place an order, we process your name, address, email address, phone number, company name if provided, the products you order and the payment status. We use this data to process, ship and invoice your order, to keep you informed about your order, and for customer service, returns and warranty. The legal basis is the performance of our contract with you. We are also legally required to keep certain data for our accounts.

Your account

If you create an account, we store your login details, address details and order history, so you can order faster and view your previous orders. Your password is only stored in encrypted form. The legal basis is the performance of our contract with you.

36 Cycling Circle and newsletter

If you join the 36 Cycling Circle, through the website or by ticking the box at checkout, we process your name and email address. As a member you get a discount, and we send you our newsletter with new collections, offers and news. The legal basis is your consent. You can unsubscribe at any time using the link at the bottom of every newsletter. If you also want to end your membership and have your data deleted, send an email to info@36cycling.com.

Contact and quote requests

If you contact us through a form, by email or by phone, we process your name, email address, phone number and the information you give us, such as your question or the quantity you need. For a quote request, your company or club details and the details of your request are also stored in our customer system. We use this data to answer your question and to prepare a quote. The legal basis is your request to take steps before entering into a contract, and our legitimate interest in handling your request properly.

Website visits and cookies

When you visit the website, we process technical data such as your IP address, browser and the pages you view. You can read more about this below under Cookies and analytics.

Payments

Payments are handled by our payment provider Mollie. Depending on your choice, you pay with iDEAL | Wero, credit card, Bancontact, Klarna or bank transfer. Your payment details are processed by Mollie and the relevant bank or payment service; we do not receive your full card or account details, only whether the payment succeeded. If you choose to pay later with Klarna, we pass your name, address, email address, phone number and order details to Klarna. Klarna may check your creditworthiness and is itself responsible for that processing. Please also read the privacy policies of Mollie and Klarna.

Shipping

To deliver your order, we pass your name, address, email address and phone number to Sendcloud, our shipping platform, and to the carrier that delivers your parcel: PostNL or DHL. They only use this data to deliver your parcel and to keep you informed with track & trace.

Who do we share your data with?

We never sell your data. We only share it when this is necessary to provide our services, or when the law requires us to. We have agreements on security and confidentiality with the parties that process data on our behalf. These are the parties we work with:

  • Our hosting provider: for the website, the online shop and the storage of orders, accounts, forms and the 36 Cycling Circle member list
  • Mollie and Klarna: for processing payments
  • Sendcloud, PostNL and DHL: for shipping and delivering your order
  • LaPosta: for sending our newsletter
  • Teamleader: our customer system for quotes, orders and invoices
  • Google (Google Tag Manager, Google Analytics and Google Ads), Meta (Facebook and Instagram), Hotjar and Microsoft Clarity: for statistics and advertising, only with your consent

Cookies and analytics

A cookie is a small file that is stored on your device when you visit the website. We use functional cookies that the website needs to work, for example to remember your shopping cart, language and login status. These do not require consent.

With your consent, we also use cookies and similar technologies from other parties. We load them through Google Tag Manager:

  • Google Analytics: to measure how visitors use the website, so we can improve it
  • Google Ads and the Meta pixel (Facebook and Instagram): to measure whether our ads work and to show you relevant ads
  • Hotjar and Microsoft Clarity: to see how visitors click and scroll, so we can fix problems on the website

On your first visit, we ask for your consent through the cookie notice. You can always change your choice or withdraw your consent. You can also delete or block cookies in your browser settings.

Data outside the European Union

Some parties, such as Google, Meta and Microsoft, may also process data in the United States. This only happens with appropriate safeguards in place, such as the EU-US Data Privacy Framework or the European Commission’s standard contractual clauses.

How long do we keep your data?

We do not keep your data longer than necessary:

  • Orders and invoices: 7 years, as required by Dutch tax law
  • Your account: until you close your account; we then keep the order details for as long as the tax retention obligation applies
  • 36 Cycling Circle and newsletter: until you unsubscribe or end your membership
  • Contact and quote requests: for as long as needed to handle your request; if it leads to an order, 7 years, as with orders, and otherwise no longer than 2 years after our last contact
  • Cookies: for the period stated in the cookie notice

How do we protect your data?

We take appropriate technical and organisational measures to protect your data against loss and unlawful use. The website uses a secure connection (https), only authorised staff have access to your data and we keep our systems up to date. If you think your data is not properly secured or is being misused, please contact us at info@36cycling.com.

Your rights

You have the right to:

  • access your data
  • have incorrect data corrected
  • have your data deleted, unless we are legally required to keep it
  • restrict the processing of your data
  • receive your data in a common file format or have it transferred to another party
  • object to the use of your data, for example for direct marketing
  • withdraw your consent at any time

Send your request to info@36cycling.com. We will respond as soon as possible, and within one month at the latest. To make sure the request comes from you, we may ask you to verify your identity.

Filing a complaint

Not happy with how we handle your data? Please let us know and we will work with you to find a solution. You also always have the right to file a complaint with the Dutch Data Protection Authority, the Autoriteit Persoonsgegevens.

Changes

We may update this privacy policy, for example when we start using a new service. The latest version is always available on this page. See also our terms and conditions.

Last updated: 16 October 2026